Restaurant Captain

2 days ago


Singapore EMPIRE FINE CHINESE CUISINE PTE. LTD. Full time
Restaurant Captain Job Description

We are seeking a highly skilled and experienced Restaurant Captain to join our team at Empire Fine Chinese Cuisine PTE. LTD. The successful candidate will be responsible for providing exceptional customer service, managing table assignments, and ensuring seamless service delivery in our dining area.

Main Responsibilities:
  • Customer Service: Greet and welcome guests, take reservations, and manage table assignments. Ensure prompt and attentive service to guests, addressing concerns and resolving issues promptly.
  • Service Delivery: Oversee service staff to ensure efficient and seamless service delivery. Monitor and control table turns, ensuring timely seating and departure of guests.
  • Table Management: Manage table assignments, ensuring optimal seating arrangements and minimizing wait times. Coordinate with kitchen staff to ensure timely food delivery and presentation.
  • Team Leadership: Lead and motivate service staff to provide exceptional customer service. Train and develop junior staff members to improve skills and knowledge.
  • Quality Control: Monitor and control service quality, addressing issues and implementing improvements. Ensure compliance with service standards, policies, and procedures.
  • Communication: Communicate effectively with guests, service staff, kitchen staff, and management. Resolve conflicts and address concerns in a professional and courteous manner.
Requirements:
  • Experience: Minimum 2-3 years of experience as a dining captain or similar role in a hotel, restaurant, or resort. Proven experience in providing exceptional customer service and leading a team.
  • Service Skills: Expertise in food and beverage service, including wine, beer, and cocktails. Knowledge of service standards, policies, and procedures.
  • Communication Skills: Excellent communication and interpersonal skills. Ability to communicate effectively with guests, staff, and management.
  • Leadership Skills: Strong leadership and team management skills. Ability to motivate and develop junior staff members.
  • Education: High school diploma or equivalent. Hospitality or culinary degree an asset.
  • Certifications: Food safety certification (e.g., HACCP, Food Safety Manager). Wine and spirit certification (e.g., WSET, CMS) an asset.
Working Conditions:
  • Work Environment: Fast-paced dining area with high volume of guests and service staff.
  • Working Hours: Flexible hours, including evenings, weekends, and holidays.
  • Physical Demands: Ability to stand for long periods, lift heavy objects, and work in a fast-paced environment.

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