IT Operations Specialist
2 months ago
Nanyang Technological University (NTU) is a world-renowned research-intensive institution in Singapore, consistently ranked among the top universities globally. With a vibrant and dynamic work environment, NTU offers a unique opportunity for individuals seeking to advance their careers.
We are seeking an experienced and motivated IT Operations Specialist to join our dynamic team in the Centre of IT Services (CITS). The incumbent will be responsible for overseeing all IT needs for faculty, staff, and researchers in the Nanyang Business School (NBS), ensuring compliance with CITS' IT policies.
Key Responsibilities:
Run Infrastructure/System Operations in School (NBS IT).
- Ensure seamless operations of all programmes and departments.
- Manage the implementation of infrastructure changes and maintenance routines.
- Contribute to the design and implementation of infrastructure replacement plans.
- Assist various programmes in the school to streamline, digitize, and automate work processes.
Maintain Service Level Agreements and Service Improvements.
- Maintain service-level objectives and targets, monitoring these objectives to ensure requirements are met or exceeded.
- Maintain client satisfaction metrics and service procedures, constantly reviewing and analyzing these metrics to propose recommendations for improvement.
Requirements:
- Diploma in Information Technology or equivalent certification in a related domain.
- Minimum 2 years of relevant and related working experience in AV field.
- Familiarity with the design and infrastructure of AV equipment and technology.
- Proficient in problem diagnostics and resolution, with the ability to work autonomously.
- Administering, deploying, configuring, and installing software/hardware, and development projects.
- In-depth knowledge of Mac and Windows operating systems.
- Demonstrated decision-making and problem-solving skills.
- Is detail-oriented and capable of multi-tasking.
- Possess good verbal and written communication skills for effective collaboration with stakeholders at various levels in the organization.
- Serve as the functional subject expert for the systems that he/she will be handling.
- Possess good teamwork and interpersonal skills.
Hiring Institution: Nanyang Technological University
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