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Client Relations Representative

2 months ago

Singapur, Singapore The Learning Lab Full time

Customer Service Associate Role Overview

As a vital member of our organization, you will be responsible for ensuring exceptional customer experiences. Your primary duties will include:

  • Understanding Services: Gain comprehensive knowledge of the company's offerings and operational procedures.
  • Providing Outstanding Support: Deliver professional and high-quality assistance to customers.
  • Identifying Customer Needs: Evaluate customer requirements to guarantee satisfaction.
  • Resolving Issues: Take initiative to address and resolve customer concerns efficiently.
  • Collaborative Approach: Work alongside various teams to facilitate a smooth client journey.
  • Process Improvement: Contribute to enhancing systems and procedures for better customer satisfaction.
  • Flexible Scheduling: Be prepared to work various shifts, including weekends.
  • Language Proficiency: Communicate effectively in both English and Chinese.
  • Industry Experience: Previous experience in the hospitality sector is advantageous.
  • CRM Familiarity: Knowledge of customer relationship management systems and mediation techniques.
  • Emotional Intelligence: Exhibit maturity and a genuine passion for customer service.
  • Positive Attitude: Maintain an outgoing personality and professional appearance.
  • Additional Responsibilities: Perform other related tasks as required.