Senior Workforce Management Professional, Contact Center

2 months ago

Singapur, Singapore United Overseas Bank Full time

About the Role

As a Senior Workforce Management Professional, you will be responsible for leading the workforce management team in the Contact Center. Your primary focus will be on developing and implementing strategies to optimize workforce productivity, quality, and customer satisfaction.

Key Responsibilities

  • Develop and implement workforce management plans to meet business objectives
  • Lead a team of workforce management professionals to ensure effective execution of plans
  • Collaborate with stakeholders to identify and prioritize business needs
  • Analyze data to inform workforce management decisions

About the Department

Our Contact Center is a critical component of our customer service strategy, and we are seeking a highly skilled and experienced professional to lead our workforce management team. As a Senior Workforce Management Professional, you will have the opportunity to make a significant impact on our business and contribute to our success.

About United Overseas Bank

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories. We are committed to building long-term relationships with our customers and providing them with innovative financial solutions.

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