Customer Service Manager for Aftersales Excellence

1 week ago


Singapore ZENITH ENGINEERING PTE LTD Full time
Role Overview
Ambitious professionals are sought to lead the way in providing exceptional customer service and support as an Aftersales Manager at ZENITH ENGINEERING PTE LTD in Singapore. With a strong focus on analytical skills, problem-solving, and delivering high-quality service, this full-time on-site role is ideal for those looking to make a real impact in the waste management industry.

About the Role
This key position will oversee the entire aftersales process, ensuring customer satisfaction and driving growth through excellent sales support. Key responsibilities include managing aftersales services, contracts, and utilizing analytical skills for effective problem-solving. The successful candidate will be expected to deliver high-quality customer service, develop and maintain excellent relationships with clients, and contribute to the company's success by identifying and capitalizing on opportunities for improvement.

Requirements
To excel in this role, you will possess outstanding Customer Service Skills, with experience in Sales support and a proven track record of delivering results in a similar environment. Excellent communication and interpersonal skills are essential, along with the ability to work effectively in a team environment. Previous experience in the waste management industry is highly valued, as is a Bachelor's degree in Engineering or a related field. A collaborative mindset, coupled with a passion for delivering exceptional customer experiences, is critical to your success in this challenging yet rewarding role.

Key Skills
The ideal candidate will demonstrate expertise in the following areas:
  • Customer Service Skills
  • Analytical Skills
  • Service Management
  • Waste Management
  • Customer Satisfaction

Estimated Salary: SGD $80,000 - SGD $110,000 per annum, depending on experience and qualifications.

ZENITH ENGINEERING PTE LTD offers a competitive salary package, including benefits such as career development opportunities, a supportive work environment, and a comprehensive benefits program.
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