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Lead Customer Success Representative
2 weeks ago
We are seeking a skilled Lead Customer Success Representative to join our team. As a key member of our organization, you will be responsible for ensuring customer satisfaction and driving business growth through strategic account management.
About the Role:
- Develop and maintain strong relationships with key customers to understand their needs and provide tailored solutions.
- Collaborate with cross-functional teams to identify opportunities for upselling and cross-selling.
- Analyze customer data to identify trends and areas for improvement.
- Provide exceptional customer service through proactive communication and issue resolution.
- Stay up-to-date on industry trends and competitor activity to inform strategic decisions.
Required Skills and Qualifications:
- Proven track record of success in customer-facing roles, with a focus on account management.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
- Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
- Bachelor's degree in Business Administration, Marketing, or related field.
Benefits:
- Competitive salary and bonus structure.
- Comprehensive health and wellness benefits package.
- Opportunities for professional development and growth.
- Casual and dynamic work environment.
How to Apply:
To ensure your submission is considered, only apply for positions at Sensor Tower through our company website or through posts directly associated with Sensor Tower company profiles on sites such as LinkedIn, Indeed, BuiltIn or Hackajob. At no point will Sensor Tower ever ask for money, credit card information, or any other sensitive details.
