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Service Operations Manager

2 months ago

Singapore MCI CAREER SERVICES PTE. LTD. Full time
Job Summary

We are seeking a highly skilled Service Operations Manager to join our team at MCI Career Services Pte. Ltd. The successful candidate will be responsible for ensuring the smooth operation of our BHS (ICS) system, with a focus on delivering exceptional customer service and driving continuous improvement.

Key Responsibilities
  • Lead daily operations of the BHS system, ensuring seamless execution and high-quality service delivery.
  • Develop and implement process improvements to enhance system efficiency and team performance.
  • Communicate effectively with internal stakeholders and customers to ensure alignment and satisfaction.
  • Manage and optimize workload within operational crews to maximize productivity.
  • Collaborate with 3rd-party vendors to ensure high-quality service delivery and performance measurement.
  • Develop and maintain expertise within BHS operation teams, driving knowledge sharing and best practices.
  • Monitor and supervise preventive and corrective maintenance of SBS system facilities to ensure optimal performance.
  • Address BHS system errors and implement corrective actions to prevent recurrence.
Requirements

Applicants with relevant experience in service operations, process improvement, and team leadership are encouraged to apply. While prior experience is beneficial, individual merits will be considered, and candidates may be contacted for other opportunities.

By submitting your application, you consent to the collection, use, and disclosure of your personal data and/or resume by MCI Career Services Pte. Ltd. for the purpose of processing and administration related to this job application.

Only shortlisted candidates will be notified.