
Elevated Dining Experience Specialist
1 week ago
Deliver exceptional service in a high-end Japanese restaurant setting, providing fine dining experiences that exceed guest expectations. Foster a spirit of omotenashi (Japanese service) and strive for Michelin-level excellence.
Key Responsibilities:- Ensure seamless front-of-house service, from guest welcome to farewell, maintaining a professional demeanor at all times.
- Explain seasonal course menus, Wagyu cuts, preparation methods, and ingredients to guests, highlighting the unique qualities of each dish.
- Serve wine, sake, and beverages with pairing recommendations, showcasing expertise and knowledge of fine wines and spirits.
- Maintain tables according to fine dining standards, ensuring a refined and polished environment.
- Provide attentive and culturally sensitive service to international guests, responding promptly to their needs and requests.
- Participate in pre-service briefings, service improvement discussions, and training to stay up-to-date on the latest service techniques and standards.
- Previous experience in fine dining restaurants, particularly those serving Japanese cuisine or Michelin-rated establishments.
- Knowledge of Japanese cuisine, Wagyu, sake, wine, and seasonal ingredients, including food pairings and preparation methods.
- Sommelier or sake-related certifications (e.g., WSET, Sake Diploma) are advantageous but not required.
- Fluency in English is essential; ability to communicate in Mandarin or Japanese is an asset when interacting with Mandarin- or Japanese-speaking guests.
- Excellent communication and hospitality skills, with a calm and composed demeanor under pressure.
- Strong teamwork and cooperative attitude, with a willingness to support colleagues and contribute to a positive work environment.
- Full-time position with shift-based scheduling, including evenings, weekends, and holidays.
- Standing and active service throughout shifts, with uniform provided and staff meal included.
- Opportunities for training in Japan or with Japanese chefs may be available, enhancing your culinary and service skills.
Key skills include customer service, customer retention, listening skills, ingredient knowledge, Japanese language proficiency, and experience working in restaurants. Additional skills such as inventory management, sanitation practices, fine dining expertise, approachability, attentiveness, and adaptability are also valuable assets.
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