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IT Infrastructure Manager
2 months ago
Vantage Data Centers is a leading provider of data center services, committed to delivering high-quality infrastructure solutions to its customers. Our team is dedicated to creating a workplace of inclusion, equity, respect, and acceptance, where diversity is celebrated and opportunities for growth and development are abundant.
Job SummaryWe are seeking an experienced IT Infrastructure Manager to lead our technology strategy and roadmap for ServiceDesk and IT Infrastructure. The successful candidate will be responsible for developing and deploying infrastructure solutions that prioritize global consistency, reliability, security, scalability, and reduced total cost of ownership (TCO).
Key Responsibilities- Lead the technology strategy and roadmap for ServiceDesk and IT Infrastructure.
- Develop and deploy infrastructure solutions that meet global consistency, reliability, security, scalability, and reduced TCO requirements.
- Manage, build, and develop a globally deployed customer-focused team for ServiceDesk, including IT Helpdesk, corporate hardware and software solutions, Desktop Administration, Monitoring Critical Systems, and Major Incident Management.
- Ensure data policies align with the data governance foundation, regulatory requirements, and certification requirements to ensure compliance at the enterprise level.
- Build a strong, high-performing team of IT Infrastructure and ServiceDesk professionals at Vantage Data Centers.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 10 years of progressive IT or technology experience with a proven track record of success in leadership positions.
- 4 years of experience in a managerial-level role at mid-to-large companies leading and transforming IT Infrastructure and ServiceDesk successfully.
- Data Center, Manufacturing, or Mission Critical industry experience with hyperscale infrastructure is preferable.
- Proven ability to operationalize Infrastructure and ServiceDesk implementations in a 24x7 support model.
- Ability to prioritize and manage multiple ongoing projects and responsibilities to meet business technology needs.
- Exceptional interpersonal and communication skills, with the ability to influence and engage stakeholders at all levels.
- IT resource and capacity planning experience is required.
- Experience in mergers, acquisitions, and divestitures is a plus.
- Familiarity with IT risk management and compliance standards.
Vantage Data Centers offers a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations. We also provide opportunities for growth and development, recognition, training, and development, and the knowledge that your contribution adds value to the company and our community.
We operate with No Ego and No Arrogance, working to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do.
