Training Programme Facilitator

21 hours ago

Singapore beBeeTrainingSuccess Full time $90,000 - $120,000

This role presents an exciting opportunity for a results-driven professional to thrive in a dynamic and flexible environment.

">Job Description:

As a Training Success Specialist, you will play a pivotal role in ensuring the success of Prosci's in-person and virtual training courses. Your key responsibilities will include partnering with our team of instructors to deliver an exceptional participant experience from beginning to end, serving as the first point of contact for participant support after the programme, addressing individual participant needs, and managing the details that keep the programme running smoothly and on schedule.


Key Responsibilities:

• Participate in Prosci taught programmes as a support resource for the instructor and participants

• Technically savvy, able to learn and leverage multiple online learning platforms effectively

• Remain aware of personal work schedule and complete required logistic requirements for programme success in a timely manner, working with Executive Instructors as needed

• Establish and maintain a positive relationship with clients

• Proactively work with colleagues in our Operations team to ensure all pre, in-course, and post course activities are completed efficiently


Managing Client Experience:

• Address participant questions and needs as they arise during or after training

• Effectively lead all Training Success Specialist assigned in-class activities

• Remain attentive in the classroom, helping to answer questions, distribute relevant handouts, and manage breakout sessions in a timely manner

• Manage competing priorities (i.e. participant needs, instructor needs, technical issues)

• Provide support and guidance on Prosci's tools, templates and portal resources to programme participants

• Analyse participant feedback and performance metrics to drive continuous improvement in our training programmes

• Technical Troubleshooting (10%)

• Proactively engage with participants to help them identify additional Prosci offerings with the support of a Prosci

 


Benefits:

This contractor role offers the opportunity to contribute to high-impact change management training experiences across the region, while enjoying the freedom and flexibility of on-demand engagement.

You have full control over which assignments you accept, and you only fulfill on the projects you choose to take on.

 

Skill Requirements:

Technical skills: Online learning platforms, project management software

Certifications/training: Change management, adult education, facilitation, customer service

Degree level: Bachelor's degree or equivalent experience

Years of experience: 2+ years in training or instructional design

 

About This Role:

This role has been created in response to growing client demand for flexible training support. Many assignments can be fulfilled domestically, but this position may also require travel within Asia to support client programs within the region.

Engagements are project-based and occur when client needs arise, making adaptability and availability essential.

 

What We Offer:

We offer a unique opportunity to work with a variety of clients, develop your skills and expertise, and enjoy the benefits of flexible contracting.

 

Join Our Team:

We're looking for talented professionals who share our passion for delivering exceptional training experiences.

 

Contact Us:

For more information about this role, please get in touch with us.

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