Service Quality Leader

3 days ago


Singapore beBeePatientExperience Full time $7,500 - $9,800
Service Quality Leader

Develop and implement strategies to enhance patient experience across inpatient and outpatient settings.

  • Lead initiatives to collect, analyze, and act on patient feedback, identifying opportunities for service improvements.
  • Design and oversee programs to support service delivery and patient satisfaction.

Promote a culture of excellence through recognition programs. Enhance operational efficiency by implementing innovative processes that support integrated, seamless patient experiences.

Manage data systems for quality assurance, ensuring accurate tracking and outcome reporting.

Key Responsibilities:

  • Respond effectively to patient and caregiver feedback, managing investigations and recovery with empathy and professionalism.

Requirements:

  • Bachelor's degree or equivalent from a recognized institution.
  • 5–8 years of experience in service quality, stakeholder engagement, or project management.
Deliverables
  • Monthly reports on service feedback and metrics.


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