
Service Leaders Needed
3 days ago
We are seeking a highly skilled Food and Beverage Service Leader to join our team in providing exceptional service to guests. As a Food and Beverage Service Leader, you will play a crucial role in maintaining high quality service standards, supervising and leading a team of service crew members, and handling guest complaints effectively and professionally.
Responsibilities:
• Interact and engage with guests to ensure their satisfaction
• Supervise, lead, and train team members to achieve service excellence
• Handle guest complaints promptly and professionally
• Collaborate with managers to maintain high standards of food hygiene and safety
• Ensure the overall decor and atmosphere of the outlet meets the required standards
Requirements:
• Experience in managing a hotel/resort environment in delivering Food and Beverage services
• Proven track record in leading a team of service crews
• Knowledgeable in beverages, including bartendering skills (an added advantage)
• Ability to work shifts and adapt to changing situations
Benefits:
• 5-day work week
• Opportunities for career development through learning and training programs
• Medical and insurance coverage
• Employee discounts within Shangri-La Group
• Duty meals and shuttle bus provided
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