Technical Cycling Consultant
1 month ago
POSITION OVERVIEW
- As an essential part of our team, the Bicycle & Technical Advisor combines a love for cycling with extensive technical knowledge and outstanding retail skills.
- This role serves as the primary contact for our brand, engaging with riders and fostering successful retail experiences through expert technical guidance.
- Collaborates closely with staff and local cycling enthusiasts, acting as a mentor, brand ambassador, and technical service expert.
- Delivers exceptional service to riders, enhancing their satisfaction and contributing to sales and profitability objectives.
- Establish connections with riders by asking insightful questions and attentively listening to their needs, providing tailored options and recommendations from a defined service menu or custom tune-ups.
- Support the broader Specialized R&D team by sharing valuable insights and feedback gathered from rider interactions.
- Communicate confidently on technical aspects related to our bicycles.
- Assist customers with enthusiasm and courtesy, ensuring a high standard of customer service.
- Responsible for accurately processing all service requests, setting and surpassing rider expectations, and completing service work orders correctly.
- Guide customers in their product and service choices impartially.
- Participate in bike sales, provide technical advice, and fulfill other duties on the sales floor as required.
- Deliver top-tier rider service that fosters ongoing engagement and high levels of rider satisfaction.
- Maintain cleanliness standards from store opening to closing, including light cleaning responsibilities.
- Demonstrate proficiency in point-of-sale systems and operational websites.
- Exhibit regular and reliable attendance and punctuality.
- A genuine passion for cycling and the Specialized brand.
- Strong communication skills with the ability to engage effectively with riders and team members.
- Willingness to work flexible hours, including weekends, as business needs dictate.
- Capability to stand for extended periods, with occasional walking and kneeling.
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Singapur, Singapore Specialized Asia Pacific Pte. Ltd. Full time{"title": "Cycling and Technical Expert", "content": "At Specialized Asia Pacific Pte. Ltd., we are seeking a highly skilled Cycling and Technical Expert to join our team in Singapore. As a critical member of our team, you will balance a passion for people, a broad technical expertise, and excellence in retail practices.As a Cycling and Technical Expert, you...
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