Technical Cycling Consultant

1 month ago


Singapur, Singapore Specialized Asia Pacific Pte. Ltd. Full time
Bicycle & Technical Advisor - Singapore

POSITION OVERVIEW
  • As an essential part of our team, the Bicycle & Technical Advisor combines a love for cycling with extensive technical knowledge and outstanding retail skills.
  • This role serves as the primary contact for our brand, engaging with riders and fostering successful retail experiences through expert technical guidance.
  • Collaborates closely with staff and local cycling enthusiasts, acting as a mentor, brand ambassador, and technical service expert.
  • Delivers exceptional service to riders, enhancing their satisfaction and contributing to sales and profitability objectives.
YOUR IMPACT
  • Establish connections with riders by asking insightful questions and attentively listening to their needs, providing tailored options and recommendations from a defined service menu or custom tune-ups.
  • Support the broader Specialized R&D team by sharing valuable insights and feedback gathered from rider interactions.
  • Communicate confidently on technical aspects related to our bicycles.
  • Assist customers with enthusiasm and courtesy, ensuring a high standard of customer service.
  • Responsible for accurately processing all service requests, setting and surpassing rider expectations, and completing service work orders correctly.
  • Guide customers in their product and service choices impartially.
  • Participate in bike sales, provide technical advice, and fulfill other duties on the sales floor as required.
  • Deliver top-tier rider service that fosters ongoing engagement and high levels of rider satisfaction.
  • Maintain cleanliness standards from store opening to closing, including light cleaning responsibilities.
  • Demonstrate proficiency in point-of-sale systems and operational websites.
  • Exhibit regular and reliable attendance and punctuality.
QUALIFICATIONS FOR SUCCESS
  • A genuine passion for cycling and the Specialized brand.
  • Strong communication skills with the ability to engage effectively with riders and team members.
  • Willingness to work flexible hours, including weekends, as business needs dictate.
  • Capability to stand for extended periods, with occasional walking and kneeling.


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