Cycling and Technical Expert

2 months ago

Singapur, Singapore Specialized Asia Pacific Pte. Ltd. Full time
{"title": "Cycling and Technical Expert", "content": "

At Specialized Asia Pacific Pte. Ltd., we are seeking a highly skilled Cycling and Technical Expert to join our team in Singapore. As a critical member of our team, you will balance a passion for people, a broad technical expertise, and excellence in retail practices.

As a Cycling and Technical Expert, you will be the front line and point person for our brand to the rider, encouraging successful and profitable retail by taking your technical expertise to the next level as a driver of outstanding in-store brand experiences. You will work directly with riders, both present and remote, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionlessly to keep them riding longer and better.

Key Responsibilities:

  • Meet and make a connection with riders, asking qualifying questions and listening to their needs, then giving options and advice on meeting those needs from a pre-set service menu or tune-ups and a la carte service.
  • Contribute to the larger Specialized R&D team by closing the feedback loop; providing insights from both the technician's perspective and remitting valuable critique and reaction from our riders.
  • Speak authoritatively on technical matters as they relate and pertain to our bicycles; be the expert.
  • Assist customers in an enthusiastic and courteous manner; provide "wow" customer service.
  • Responsible for properly taking in all service work and setting and exceeding rider expectations, including correctly filling out service work orders, scheduling an appropriate number of repairs.
  • Advise and assist customers with their product/service selection without bias.
  • Develop and maintain knowledge expertise of all merchandise in department to effectively assist customers with accurate information; keep current as new product lines are introduced.
  • Assist with bike sales with technical consulting, and any other bike floor duties as needed.
  • Deliver best-in-class rider-service that ensures ongoing service and high levels of rider satisfaction.
  • General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty.
  • Proficiency in point-of-sale systems and store operational websites.
  • Regular, dependable attendance and punctuality.

Requirements:

  • Passion for cycling and the Specialized brand.
  • Excellent communication with the ability to effectively interact with riders and team members.
  • Ability to work as business dictates, including weekends.
  • Ability to stand for extensive time periods; while occasionally walking, kneeling.
", "requirements": "

Requirements:

  • Passion for cycling and the Specialized brand.
  • Excellent communication with the ability to effectively interact with riders and team members.
  • Ability to work as business dictates, including weekends.
  • Ability to stand for extensive time periods; while occasionally walking, kneeling.
"}

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