Cycling and Technical Expert
2 months ago
Job Summary
A critical member of our team, the Service Technician plays a pivotal role in delivering exceptional customer experiences and driving sales growth. This role requires a unique blend of technical expertise, excellent communication skills, and a passion for cycling.
Key Responsibilities
- Meet and greet customers, understanding their needs and providing personalized solutions from our service menu or à la carte options.
- Contribute to the Specialized R&D team by closing the feedback loop, providing valuable insights from a technician's perspective, and remitting constructive critique from our customers.
- Speak authoritatively on technical matters related to our bicycles, serving as a trusted expert.
- Provide exceptional customer service, ensuring a positive experience and exceeding customer expectations.
- Assist customers in selecting products and services without bias, developing and maintaining knowledge expertise of all merchandise in the department.
- Support bike sales with technical consulting and other bike floor duties as needed.
- Deliver best-in-class customer service, ensuring ongoing satisfaction and high levels of customer loyalty.
- Maintain a clean and organized store environment, adhering to general cleanliness standards.
- Operate point-of-sale systems and store operational websites with proficiency.
- Ensure regular, dependable attendance and punctuality.
Requirements
- Passion for cycling and the Specialized brand.
- Excellent communication skills, enabling effective interaction with customers and team members.
- Ability to work a variable schedule, including weekends, as business dictates.
- Capacity to stand for extended periods, with occasional walking and kneeling.
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Cycling and Technical Expert
2 months ago
Singapur, Singapore Specialized Asia Pacific Pte. Ltd. Full time{"title": "Cycling and Technical Expert", "content": "At Specialized Asia Pacific Pte. Ltd., we are seeking a highly skilled Cycling and Technical Expert to join our team in Singapore. As a critical member of our team, you will balance a passion for people, a broad technical expertise, and excellence in retail practices.As a Cycling and Technical Expert, you...
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