Post-Sales Security Expert
1 week ago
We are seeking a highly skilled professional to join our team as a Post-Sales Security Expert. As a key member of our security solutions deployment and support team, you will be responsible for ensuring customer success through exceptional technical implementation and escalation support.
Key Responsibilities:- Security Solution Deployment: Implement and configure network security products on customer premises or cloud environments.
- Technical Support: Provide Level 2/3 support, troubleshoot complex security incidents, and perform root cause analysis.
- Training and Handovers: Conduct technical training, workshops, and handovers to partners and end-users.
- Vendor and Internal Collaboration: Work closely with vendors and internal support teams for advanced issue resolution.
- Deployment Monitoring: Monitor deployments to ensure performance, scalability, and compliance.
- Upgrade Planning: Assist in upgrade planning, patching, and lifecycle management of deployed solutions.
- Minimum 2–5 years of experience in post-sales support, NOC/SOC, or field engineering for security solutions.
- Hands-on experience with firewall configurations, VPN tunnels, IDS/IPS, endpoint protection, and threat intelligence tools.
- Information Security: Knowledge of information security principles and best practices.
- Troubleshooting: Ability to troubleshoot complex security issues and identify root causes.
- Scalability: Experience with scalable security solutions and architectures.
- Cyber Security: Knowledge of cyber security threats and vulnerabilities.
- Network Security: Experience with network security protocols and technologies.
This role is ideal for a motivated individual who can work independently and collaboratively as part of a team. If you have a passion for security solutions and a strong desire to deliver exceptional customer experiences, we encourage you to apply.
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