Lead Training Administrator and Process Optimization Expert
3 weeks ago
We are seeking an experienced Lead Training Administrator to join our team at EPS Consultants PTE LTD. This role involves designing and implementing training administration processes, collaborating with department heads to optimize processes, and coordinating training sessions.
About the Role- Location: Paya Lebar
- Working Hours: 8:30am - 6pm
- Salary: up to SGD $5000 per month
Key Responsibilities:
- Design and implement training administration processes tailored to meet client needs.
- Collaborate with department heads to identify and optimize processes for improved efficiency.
- Coordinate training sessions with both internal and external stakeholders.
- Lead and provide support to a team of 15 training administration staff.
- Oversee the daily operations of training administration from start to finish.
- Prepare and present monthly reports to management.
- Facilitate monthly management meetings.
- Degree or equivalent qualification in business, operations management, data analytics, or a related field.
- Minimum of 8 years of experience in customer service management, training/operations, service planning, and involvement in process improvement and data analysis.
- Strong leadership abilities to effectively motivate and guide the team, ensuring deployed personnel are dedicated, perform well, and have the necessary knowledge to excel in their roles.
- Excellent interpersonal skills, with the capability to provide clear instructions, offer guidance to the team, deliver exceptional customer service, and manage high-level escalations.
- Strong analytical capabilities, with the ability to analyze information from multiple sources to resolve issues, offer focused solutions to business challenges, and identify improvement opportunities.
- Solid expertise in governance, performance management, and project management, especially in ensuring a smooth and efficient transition from the previous service provider, along with innovative service management practices.
About Us
EPS Consultants PTE LTD is a reputable company providing consulting services. We are committed to delivering exceptional results to our clients.
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