Director of Technical Training and Process Optimization

1 month ago

Singapore STERIS Full time

At STERIS, we are committed to creating a healthier and safer world by delivering innovative healthcare and life science solutions globally.

The Difference You Will Make

We are seeking a highly skilled Service Training Manager to strengthen our Asia Pacific Service business by leading the technical training and process optimization function.

You will develop staff and ensure that training programs are continuously improved and updated to optimize training outcomes. Your responsibilities will include achieving training competencies targets, designing new training offerings based on customer feedback and market trends, and ensuring that training standards are met.

Key Responsibilities:

  • Establish a long-term vision and short-term operational direction for the Service training function in APAC.
  • Innovate and employ advanced curriculum development and training methodologies for STERIS programs.
  • Collaborate with Infection Prevention Technology (IPT) and Surgical Business Unit to develop technical training programs.
  • Work with North America and EMEA Service experts to deliver appropriate Service Process training.
  • Write training modules that are simple and suitable for Asia Pacific install base, considering multi-language and team diversity.
  • Lead the Field-Based Regional training program and monitor trainer performance.
  • Create a technical knowledge competency matrix for Dealers and Service employees.
  • Establish second-level Tech support for the ASIA Region and be the interface with the BU.
  • Manage the Service Training Department and track program development costs.
  • Develop annual training schedules and technical programs for different product lines.
  • Analyze and meet technical training needs for Healthcare service teams in Asia Pacific.
  • Certify technicians and maintain training records in line with audit and regulatory standards.
  • Maintain the Regional Training Center in Malaysia and ensure up-to-date training operations.
  • Identify alternate delivery methods and provide career paths for supervised employees.

Requirements:

  • Bachelor's Degree with extensive educational instructional and/or developmental background with an emphasis on adult education and learning.
  • Technical/engineering hands-on field training background preferred.
  • Skills in Classroom presentation, coaching, and facilitating.
  • Expertise in change management and continuous improvement.
  • Current on latest technology and proven track record for innovation and creativity.
  • Previous experience managing department budget and P&L.
  • A background in mechanics and facilities management is an advantage.
  • Strong analytical and strategic developmental skills.
  • Patient, able to connect and meet learners at all levels.

About Us

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. We help our customers create a healthier and safer world by providing innovative healthcare, life sciences, and dental products and services.

We strive to be an Equal Opportunity Employer.

Estimated Salary: $120,000 - $180,000 per year

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