Front Desk Manager

6 days ago

Singapore beBeeOperations Full time $3,500 - $5,500
Front Office Operations Specialist

We are seeking a highly skilled and experienced Front Office Operations Specialist to join our team.

  • Daily Management Reports: The ideal candidate will be responsible for generating daily management reports for review, ensuring accurate and timely submission of these reports.
  • Lobby and Public Areas: Our Front Office Operations Specialist will maintain the lobby, public areas, and staff appearance and behavior standards, upholding the highest level of professionalism at all times.
  • Guest Registration: The successful candidate will ensure accurate guest registration information, verifying details and making any necessary corrections.
  • Night Reception Assistance: During high occupancy periods, our Front Office Operations Specialist will provide instructions to Night Reception, ensuring seamless front office operations.
  • Room Lock Issues: The ideal candidate will assist with room lock issues, resolving these problems efficiently and effectively.
  • VIP Arrival Rooms: Our Front Office Operations Specialist will prepare VIP arrival rooms, ensuring that these guests receive the best possible service.
  • Collaboration: The successful candidate will collaborate with divisions to achieve efficient front office operations, working closely with colleagues to drive results.
  • Front Office Computer System: Our Front Office Operations Specialist will operate the front office computer system, managing bookings, reservations, and other critical tasks.
  • Group Department Tasks: The ideal candidate will manage group department tasks and switchboard calls, handling multiple priorities with ease.
  • Guest Complaints: Our Front Office Operations Specialist will handle guest complaints and report incidents, providing effective solutions to resolve these issues.
  • Busy Reception Periods: The successful candidate will provide assistance during busy reception periods, maintaining a positive and professional attitude under pressure.
  • Guest Inquiries: Our Front Office Operations Specialist will respond to guest inquiries and handle complaints, providing excellent customer service at all times.
  • Late Departure Charges: The ideal candidate will authorize late departure charges and compliments, ensuring accuracy and fairness in all transactions.
  • Public Relations: Our Front Office Operations Specialist will promote good public relations and staff morale, fostering a positive work environment and reputation.

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