Customer Service Leadership Position

3 days ago

Singapore beBeePerformance Full time
Lead Customer Service Team Manager

We are looking for a dynamic and customer-centric professional to lead our call center team as a Team Manager/Team Lead. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance.

  • Coach and mentor a team of Customer Care Officers, fostering a high-performance culture that prioritizes service excellence.
  • Conduct training sessions, monitor customer interactions, and equip agents with the skills and confidence needed to succeed.
  • Provide fair and constructive evaluations, set clear expectations, and ensure accountability to drive team motivation and success.
  • Collaborate across teams to streamline workflows, enhance operational efficiency, and maintain top-tier service standards.
  • Generate reports, analyze key metrics, and prepare business reviews to highlight achievements and identify areas for improvement.
Requirements
  • Minimum 2 years in a supervisory or managerial role within a contact center, customer service, or healthcare environment.
  • Passion for delivering exceptional service, coaching teams, and driving performance.
  • Proficiency in Microsoft Office, contact center platforms, and case management systems, with the ability to leverage data analytics for decision-making.
  • Analytical mindset with a solution-oriented approach, capable of handling escalations and collaborating with stakeholders.
  • Skilled in identifying inefficiencies and implementing data-driven improvements to enhance operations.
  • Thrives in structured, compliance-driven environments with high customer interaction.

Our competitive compensation package includes ongoing training and a supportive work environment. If you're enthusiastic, eager to learn, and ready to make a positive impact on our customers, we'd love to hear from you.

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