Senior IT Service Manager

1 week ago


Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full time

We are seeking a highly skilled Senior IT Service Manager to join our team at SINGAPORE TELECOMMUNICATIONS LIMITED. In this exciting role, you will be responsible for overseeing the RFS process timeline from initiation to closure.

As a Senior IT Service Manager, you will lead new BAU requests, time-and-material efforts, and customer resource requisitions. You will work closely with internal teams, external vendors, and client representatives to ensure comprehensive service request coverage.

The ideal candidate will have a strong background in project management, operations, or vendor management, with experience working with Microsoft O365 and Exchange and ServiceNOW ITSM. A minimum Diploma in Computer Science / IT or equivalent is required, and ITIL v3 Foundation certification is desirable.

Key responsibilities include:

  • Oversight of RFS process timeline
  • Liaising with internal and external stakeholders
  • Ensuring accurate and timely availability of RFS reports and updates
  • Cross-functional engagement management

You will also be responsible for reviewing RFS transition plans, enhancement milestones, and deliverables with support teams and customers. Additionally, you will act as a focal point for all RFS-related queries and issues.

As a Senior IT Service Manager, you will be accountable for end-to-end RFS requests/requisitions and will monitor and improve RFS performance. You will provide leadership, coaching, and task management to ensure successful outcomes.

We offer a competitive salary package of SGD $120,000 - $150,000 per annum, depending on experience, plus benefits such as medical insurance, annual leave, and professional development opportunities.



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