Senior Customer Program Manager

2 weeks ago


Singapore BELLS INSTITUTE OF HIGHER LEARNING PTE. LTD. Full time
Job Overview

BELLS INSTITUTE OF HIGHER LEARNING PTE. LTD. is seeking an experienced Senior Customer Program Manager to lead the design, implementation, and management of customer programs that align with our strategic objectives.

Responsibilities
  • Customer Program Management:
    • Collaborate with cross-functional teams to develop and execute customer-focused initiatives, ensuring timely delivery and high-quality outcomes.
    • Monitor program performance, analyze key metrics, and implement improvements to optimize program effectiveness.
  • Stakeholder Engagement:
    • Build and maintain strong relationships with internal and external stakeholders to understand their needs and expectations.
    • Act as a liaison between departments to ensure alignment with program goals and objectives.
  • Data Analysis and Reporting:
    • Utilize data analytics tools to track and analyze program performance metrics.
    • Prepare regular reports on program effectiveness and present findings to relevant stakeholders.
  • Continuous Improvement:
    • Identify opportunities for process enhancements within customer programs and collaborate with relevant teams to implement improvements.
    • Stay updated on industry best practices and incorporate relevant advancements into program strategies.
  • Training and Development:
    • Provide training and support to customer-facing teams to ensure a consistent and high-quality customer experience.
    • Develop training materials and resources to enhance team knowledge and skills.
    Requirements
    • Mastery of Microsoft Office and Excel, particularly in data analysis.
    • Experience in program management, stakeholder engagement, and data-driven decision making.
    • Strong interpersonal and communication skills.
    Benefits
    • Competitive salary of SGD 80,000 - 120,000 per annum.
    • Ongoing professional development and training opportunities.
    • A dynamic and supportive work environment.


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