Senior Customer Program Manager
2 weeks ago
BELLS INSTITUTE OF HIGHER LEARNING PTE. LTD. is seeking an experienced Senior Customer Program Manager to lead the design, implementation, and management of customer programs that align with our strategic objectives.
Responsibilities- Customer Program Management:
- Collaborate with cross-functional teams to develop and execute customer-focused initiatives, ensuring timely delivery and high-quality outcomes.
- Monitor program performance, analyze key metrics, and implement improvements to optimize program effectiveness.
- Stakeholder Engagement:
- Build and maintain strong relationships with internal and external stakeholders to understand their needs and expectations.
- Act as a liaison between departments to ensure alignment with program goals and objectives.
- Data Analysis and Reporting:
- Utilize data analytics tools to track and analyze program performance metrics.
- Prepare regular reports on program effectiveness and present findings to relevant stakeholders.
- Continuous Improvement:
- Identify opportunities for process enhancements within customer programs and collaborate with relevant teams to implement improvements.
- Stay updated on industry best practices and incorporate relevant advancements into program strategies.
- Training and Development:
- Provide training and support to customer-facing teams to ensure a consistent and high-quality customer experience.
- Develop training materials and resources to enhance team knowledge and skills.
- Mastery of Microsoft Office and Excel, particularly in data analysis.
- Experience in program management, stakeholder engagement, and data-driven decision making.
- Strong interpersonal and communication skills.
- Competitive salary of SGD 80,000 - 120,000 per annum.
- Ongoing professional development and training opportunities.
- A dynamic and supportive work environment.
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Executive, customer service
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Singapore Customer Labs Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...
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Senior program manager
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Senior Program Manager
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Singapore Nucleus Software Full timeNucleus Software Exports Ltd. | Permanent Senior Program Manager Business Unit Name: Digital Services Delivery Number of Positions: 1Province: North West Postal Code: 119954About Us Nucleus Software is the leading provider of lending and transaction banking solutions to the global financial services industry. Its software powers the operations of more than...
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Customer Program Manager
3 weeks ago
Singapore BELLS INSTITUTE OF HIGHER LEARNING PTE. LTD. Full timeJob DescriptionBELLS INSTITUTE OF HIGHER LEARNING PTE. LTD.We are seeking a seasoned Customer Program Manager to join our team. The ideal candidate will have extensive experience in program management, stakeholder engagement, data analysis, and customer-focused initiatives.Key ResponsibilitiesDevelop and implement customer programs that align with the...
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Senior program manager
1 month ago
Singapore Nucleus Software Full timeNucleus Software Exports Ltd.| Permanent Senior Program ManagerBusiness Unit Name: Digital Services Delivery Number of Positions: 1Province: North West Postal Code: 119954About UsNucleus Software is the leading provider of lending and transaction banking solutions to the global financial services industry. Its software powers the operations of more than 200...
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