Air Export Operations Agent
2 months ago
As an Air Export Operations Agent at Expeditors, you will play a critical role in ensuring the smooth operation of our export logistics services. Your primary responsibility will be to provide operational support and process export documentation accurately and promptly to meet our operational objectives and comply with regulatory requirements.
Key Responsibilities:- Process export documentation accurately and timely for customers, meeting their requirements and airlines' flight departure cut-off times.
- Ensure all documentations are complete, scanned, and properly indicated, accompanying shipments as per IATA rules and regulations.
- Check that all shipments checklists are completed, scanned, filed, and attached with the shipments.
- Meet all Pharmaceutical & Healthcare requirements as per GDP/GDPMDS regulations and directives.
- Complete daily closing reports and review shipment events data and shipment manifests to meet operational performance audit objectives.
- Ensure all pre-alert documentations are sent to customers and destination offices promptly.
- Coordinate with airlines, terminal, and warehouse vendor staff for any shipment disputes or discrepancies.
- Communicate with customer service teams on issues related to rates, destinations, and shipping instruction errors.
- Provide 24-hour service, including after-hours, holidays, and weekends, for urgent/Aircraft on Ground (AOG) shipments arrangements.
- Perform shift work and rostered duties as required.
- Declare all different types of AOG customers shipping permits compliance with customs rules and regulations.
- Take up additional tasks as required to meet departmental needs.
- Minimum tertiary education with 1 year of working experience in the service industry and knowledge of airfreight operations.
- Possess initiative with a positive and proactive demeanor.
- Good organizational skills and a good team player.
- Committed to the job and work assignments given.
- Computer literate and able to handle Microsoft email, Excel, and Word applications.
- Good organizational skills with an eye for details.
- Possess initiative and able to work independently with minimal supervision.
5-day work weeks with 1 off day and 1 rest day within a calendar week.
Shift schedule may vary as follows:
- 08:30 am - 06:00 pm (1 hour dinner break) for 4 days, 08:30 am - 05:30 pm (1 hour dinner break) for 1 day.
- 12:00 pm - 09:30 pm (1 hour dinner break) for 4 days, 12:30 pm - 09:30 pm (1 hour dinner break) for 1 day.
- 02:00 pm - 11:30 pm (1 hour dinner break) for 4 days, 02:30 pm - 11:30 pm (1 hour dinner break) for 1 day.
- 03:30 pm - 01:30 am (1 hour dinner break) for 4 days, 03:30 pm - 00:30 am (1 hour dinner break) for 1 day.
- 06:30 pm - 04:00 am (1 hour dinner break) for 4 days, 06:30 pm - 03:30 am (1 hour dinner break) for 1 day.
- 11:00 pm - 08:00 am (1 hour dinner break) for 4 days, 11:30 pm - 08:30 am (1 hour dinner break) for 1 day.
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