Air Export Operations Agent
4 weeks ago
Job Title: Air Export Operations Agent
Job Summary:
We are seeking a highly organized and detail-oriented Air Export Operations Agent to join our team at Expeditors. As an Air Export Operations Agent, you will be responsible for providing operational support and processing export documentation accurately and promptly to achieve our operational objectives and meet airline departure and customer requirements.
Key Responsibilities:
- Process export documentation accurately and timely for customers and meet customer and operational requirements and airline flight departure cut-off.
- Ensure all documentations (billing invoices, reports, AWBs, etc.) are complete, scanned, filed, and attached with shipments as per IATA rules and regulations.
- Check that all shipments checklists are completed, scanned, filed, and attached with shipments as per IATA rules and regulations.
- Meet all Pharmaceutical & Healthcare requirements as per GDP/GDPMDS regulations and directives as required.
- Complete DAYEND closing report at end of the day.
- Review shipment events data and shipment manifests are updated timely and accurately to meet Operational Performance Audit objective.
- Ensure all shipments pre-alert documentations are sent to customers and destination offices promptly.
- Coordinate with Airlines terminal and warehouse vendor staff for any shipment dispute, discrepancy, etc.
- Communicate with customer service team on any issues pertaining to rates, destination, and shipping instruction errors.
- Provide 24-hour service to include after office hours, holidays, and weekends for Urgent/Aircraft on Ground (AOG) shipments arrangements.
- Required to perform shift work and rostered duties.
- Declare all different types of AOG customers shipping permits compliance with customs rules and regulations.
- Take up additional tasks as required meeting department's needs.
Requirements:
- Minimum Tertiary Education with 1 year working experience in service industry and knowledge of airfreight operations.
- Possess initiative with a positive and pro-active demeanor.
- Good organizational skills and a good team player.
- Committed to the job and work assignments given.
- Computer literate and able to handle Microsoft email, Excel, and Word applications.
- Good organization skills with an eye for details.
- Possess initiative and able to work independently with minimal supervision.
Working Hours:
5 days' work weeks with 1 off day and 1 rest day within a calendar week
Shift Schedule Day/Hours may vary as follow:
1
08:30 am - 06:00 pm (1 hour dinner break) for 4 days
08:30 am - 05:30 pm (1 hour dinner break) for 1 day
2
12:00 pm - 09:30 pm (1 hour dinner break) for 4 days
12:30 pm - 09:30 pm (1 hour dinner break) for 1 day
3
02:00 pm - 11:30 pm (1 hour dinner break) for 4 days
02:30 pm - 11:30 pm (1 hour dinner break) for 1 day
4
03:30 pm - 01:30 am (1 hour dinner break) for 4 days
03:30 pm - 00:30 am (1 hour dinner break) for 1 day
5
06:30 pm - 04:00 am (1 hour dinner break) for 4 days
06:30 pm - 03:30 am (1 hour dinner break) for 1 day
6
11:00 pm - 08:00 am (1 hour dinner break) for 4 days
11:30 pm - 08:30 am (1 hour dinner break) for 1 day
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