Deliver Exceptional Results

1 week ago

Singapore beBeeInnovation Full time $90,000 - $120,000
Process Excellence Specialist

NCS is a leading technology services firm operating across the Asia Pacific region. We believe in harnessing technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people.

As a Process Lead, you will play a key role in shaping delivery excellence at NCS. This involves leading the development, implementation, and continuous improvement of processes and methodologies that drive consistent, high-quality outcomes across our global delivery teams.

Your Key Responsibilities:

  • Drive and manage quality initiatives, including process improvement and IDM.
  • Manage business processes and methodologies, ensuring alignment with corporate standards and policies.
  • Enable capability through training programs and workshops, promoting awareness and usage of key IDM Processes and Essential Practices.
  • Measure and report on quality metrics, driving standardization, process improvement, and automation.

The Ideal Candidate Should Possess:

  • At least 7 years' work experience in IT project delivery, covering full SDLC and maintenance.
  • Skilled in software/systems engineering processes and SDLC implementation and service management.
  • Project management, influencing skills, analytical, systems thinking skills, and good written and verbal communication skills.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and seek individuals who embody these values in both their professional and personal lives.
Our organizational culture emphasizes collaboration, innovation, and continuous learning. As a Process Lead, you will be part of a dynamic team dedicated to delivering exceptional results and making a meaningful impact.
Promote efficient workflows and optimize processes to enhance productivity and customer satisfaction. Develop strategic plans to improve quality, efficiency, and effectiveness. Foster a culture of continuous learning and improvement by identifying opportunities for growth and implementing changes that drive results.

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