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Servicing Operations Director
2 weeks ago
This position involves team performance, customer outcomes, and regional business success. The successful candidate will be accountable for strategy development, process improvement, and talent management.
About the Role:We believe in making digital experiences secure and seamless. Our intelligent cloud identity platform enables people to shop, work, and live securely online.Key Responsibilities:- Elevate service delivery excellence by implementing streamlined processes and developing high-performing teams.
- Strategically partner with Sales to drive revenue growth and ensure alignment with business objectives.
- Leverage data insights to optimize services engagement models, reducing costs while maintaining profitability.
- Promote a culture of continuous improvement, innovation, and operational efficiency across the organization.
- Bachelor’s degree in Business Administration, Management, or related field.
- Minimum 5 years of experience in operations leadership, preferably in a SaaS environment.
- Proven track record of delivering results-driven initiatives, improving team performance, and enhancing customer satisfaction.
- Excellent communication, interpersonal, and strategic planning skills.
- A dynamic and collaborative work environment that fosters growth and development.
- A competitive compensation package, including stock options and bonuses.
- Ongoing training and education opportunities to enhance your skills and expertise.
- Foster strong relationships with cross-functional teams to achieve business goals.
- Stay up-to-date on industry trends, best practices, and emerging technologies.
- Continuously evaluate and improve processes to ensure efficiency and effectiveness.
