Audio Systems Specialist

16 hours ago

Singapore beBeeCompliance Full time $80,000 - $120,000
Job Title:

Audio Systems Specialist

Job Description:

The team delivers comprehensive support to the business across multiple audio systems, spanning 12 countries in Asia Pacific. Primary responsibilities include Level 1 and Level 2 troubleshooting, day-to-day activities, and project delivery.

The team focuses on the management and user support of Audio Recording Systems infrastructure, ensuring seamless operation and troubleshooting.

The team participates in projects related to voice services, driving innovation and improvement. They are responsible for managing key audio recording systems which capture a variety of channels.

The primary focus will be on the delivery of projects related to the Record Keeping perimeter (Enterprise and Trader Voice & Voice Recording), In addition to project work, the candidate will collaborate closely with the RK Ops team to manage daily activities, including Incident, change, problem, maintenance, and user support

Manage the technology, ensuring maximum availability and maintaining it at an appropriate technical level for support and maintenance purposes.

Management and monitoring of Audio and Voice Recording infrastructure

Perform daily checks to ensure readiness for business operations.

Troubleshooting any Audio & Recording related issues

Collect metrics for third Line escalation

Create reports for Voice Recording Operations and Senior Management teams

Ensure deadlines and SLA are met

Collaborate with members of the Voice Recording Operations team in other Regions to ensure continuous effort in resolving issues and knowledge sharing

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