Retail Sales Specialist

2 weeks ago

Singapore UNIVERSAL PROCUREMENT SYSTEMS PTE LTD Full time

**Job Overview**:
As a Retail Sales Specialist, you will be responsible for providing excellent customer service and in-depth knowledge of audio products, helping customers make informed purchasing decisions. You will drive sales and ensure customers have an engaging, high-quality shopping experience.

**Key Responsibilities**:

- **Customer Engagement**: Actively greet and engage customers, providing them with personalized advice on audio products, including headphones, speakers, home sound systems, and other audio equipment.
- **Product Knowledge**: Maintain in-depth knowledge of the latest audio technologies, products, and features, keeping up to date with product releases and trends.
- **Sales Performance**: Achieve or exceed sales targets and key performance indicators (KPIs), including upselling and cross-selling relevant products.
- **Demonstrations**: Set up product demonstrations and provide customers with hands-on experiences to showcase the features and benefits of audio products.
- **Inventory Management**: Assist with receiving, organizing, and maintaining store inventory to ensure accurate stock levels and product display.
- **Customer Service**: Handle customer inquiries, provide after-sales support, and manage complaints professionally to ensure customer satisfaction.
- **Team Collaboration**: Work closely with the team to ensure a seamless sales process and a positive shopping environment.

**Requirements**:

- Proven experience in retail sales, preferably in consumer electronics or audio equipment.
- Strong interest in and passion for audio products and technologies.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced retail environment with flexible hours, including weekends and holidays.
- Strong problem-solving and customer service skills.
- Basic knowledge of inventory systems and point-of-sale (POS) systems.

**Preferred Qualifications**:

- Previous experience in a retail environment selling audio or consumer electronics.
- Ability to stay updated on current trends in the audio industry.

**Benefits**:

- Competitive salary with commission opportunities.
- Product discounts and employee benefits.
- Opportunities for growth and career advancement.

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