Hotel Representative

1 week ago


Singapore MERCURE SINGAPORE BUGIS Full time

Job Description

The Reservations Agent plays a critical role in delivering exceptional guest experiences at Mercure Singapore Bugis. As a member of our Front Office team, you will be responsible for handling telephone enquiries, accepting reservations and inputting them in the computer system.

About the Role

  • This position requires a professional and friendly business manner in all guest and client liaison.
  • The ideal candidate will work closely with Front Office and Sales & Marketing colleagues, providing lead advice and feedback concerning enquiries and firm reservations.
  • Assists in maximizing hotel occupancy potential while protecting the hotel's business mix.

Key Responsibilities

  1. Maintain accurate records of reservation details and communicate effectively with guests and internal teams.
  2. Respond promptly to telephone enquiries and resolve guest complaints in a professional manner.
  3. Provide exceptional levels of guest services by anticipating and meeting their needs.

Requirements

  • A secondary education qualification or equivalent.
  • A positive attitude and willingness to learn.
  • Excellent interpersonal and communication skills.
  • Ability to work shifts, weekends and public holidays.
  • Proficient in MS Office applications.

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