General Manager

**Job Objectives:

- **

The General Manager manages overall operation of the hotel to ensure that all departments operate successfully and efficiently. Monitors the day-to-day operation of the hotel to ensure that guests will experience gracious service from hotel’s employees. Executes the hotel’s business plan and direction to maximize profitability. Is responsible for budgetary planning and accounting overseeing. Leads and inspires all subordinates to achieve the hotel’s mission.

**PRIMARY ACCOUNTABILITIES**:
1. Promoting/preservation of Dusit Brands.

2. Achieving “best in class” goals in customer satisfaction.

3. Maintaining an open and professional relationship with owners and representing the management company in its best interests.

4. Fully committed to embracing and cascading the Dusit Culture: our vision, our mission and our values.

6. Achieving a RGI over 100 within the competitive set.

**Primary responsibilities**

1. Supervising the day-to-day running of the hotel.

2. Providing the required leadership to optimize hotel profitability to meet or exceed set targets and budgets.

3. Deciding on the hotel’s positioning to maximize business opportunities.

4. Planning business plan and operating budgets.

5. Communicating the goals and objectives and inspiring employees to achieve those goals.

6. Instilling a learning culture through required training.

7. Nurturing and mentoring staff development.

8. Inspiring all employees to be fully engaged in delighting guests at all times.

9. Ensuring that all managers adhere to company policies.

10. Attending and chairing meetings as required.

11. Entertaining guests as needed in order to increase business.

12. Monitoring and improving product and service standards in all sections.

13. Identifying market needs both for hotel guests, serviced apartments, and local markets.

14. Monitoring and analyzing activities of competitors in order to optimize Revenue Generation Index.

15. Overseeing and pre-setting of the Manning Guide and salary scale.

16. Ensuring each manager maintains productivity and morale within their respective areas.

17. Preparing all necessary reports.

18. Monitoring costs in conjunction with Financial Controller and all managers.

19. Inspecting all areas of the operation for optimum upkeep, cleanliness, safety and security.

20. Supporting company standards and policies regarding environment and Corporate Social Responsibility.

21. Ensuring Fire Drills are conducted as per the Fire and Life Safety company guidelines.

**Managerial responsibilities**

1. Clear, concise written and verbal communication skills.

2. Ability to persuade management, peers, and employees on new directions, concepts and ideas.

3. Build morale and team spirit.

4. Participative management style.

5. Abilities to inspire, train, and develop people for promotion.

6. A mentor who has inspired, trained, and developed people for promotion.

7. Install a guest service attitude in all employees.

**Administrative responsibilities**

1. Conducting the morning brief and department head meeting to ensure smooth operation and management of the hotel.

2. Supervising/Managing/overseeing all departments to ensure sufficiency of manpower in accordance to volume of business.

3. Fostering two-way communication to all departments.

4. Communicating effectively with guests, subordinates, and supervisors.

5. Managing time effectively by meeting deadlines.

6. Identifying and solving problems in professional manners.

**Technical Responsibilities**

1. Track record improving market leading properties.

2. Track record improving yield and building volume.

3. Consistently exceed revenue and guest expectations.

4. Knows and understands the job description of all positions and be aware of others.

5. Knows and understands policies of each department and be aware of others.

6. Checks and improves all service standards established by the company.

**Commercial Responsibilities**

1. Communicating effectively with guest, clients, business partners and staff.

2. Participating and supporting community projects or activities in order to promote the hotel’s image and to maintain optimum relationship with the local community, business partners and potential guests.

**Human RESOURCES Responsibilities**

1. Coaching and counseling all staff specifically the department heads when applicable.

2. Evaluating objectively the performance of designated department heads.

3. Providing and supporting the most effective training to all staff.

4. Motivating staff to grow within the company.

5. Understanding company’s rules, regulations, and basic labor law.

6. Working closely with Human Resources Department in case of unrest situations caused by staff.

**OTHERS**

1. Networks with GM professionals in the industry on a regular basis.

2. Any other duties and special projects as may be assigned by Chief Operating Officer.

**Business skills**

3. Strong technical ski