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2 weeks ago
We are seeking a seasoned IT professional to lead our application support function. The ideal candidate will have a strong background in troubleshooting and resolution for complex production issues using Java and SQL.
Key Responsibilities:- Oversee the application support process for multiple banking systems, ensuring high availability and performance.
- Provide expert-level guidance on troubleshooting and resolution for critical production issues.
- Monitor application health, identify root causes, and implement long-term fixes and preventive measures.
- Manage incident and problem management processes in alignment with ITIL standards and industry best practices.
- Collaborate with development, infrastructure, and business teams to ensure seamless support and continuous improvement of banking applications.
- Drive automation and process optimization initiatives to enhance support efficiency and reduce manual interventions.
- Minimum 10 years of experience in application development and support, with hands-on expertise in Java and SQL.
- Proven experience working in the financial services domain, with knowledge of core banking systems and compliance requirements.
- Strong analytical and problem-solving skills, with the ability to manage high-pressure production environments.
- Experience with incident management tools (e.g., ServiceNow, JIRA) and monitoring solutions (e.g., Splunk, AppDynamics).
- Excellent communication and leadership skills, with the ability to mentor team members and coordinate with stakeholders.
As a key member of our technology team, you will have opportunities for growth and professional development. We offer a competitive compensation package, including salary, benefits, and bonuses.
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