Service Manager SEA
2 days ago
We are seeking a highly skilled and experienced Service Manager SEA to join our team at Simpson Marine (SEA) Pte Ltd. The successful candidate will be responsible for leading the Service Department in Singapore, Malaysia, and Indonesia, ensuring that our clients receive exceptional service support and that our service operations are efficient and effective.
Key Responsibilities- Develop and maintain resources, procedures, and working environments that enable the Service Department to achieve its primary goals.
- Provide service support to clients to ensure a positive image for Simpson Marine (SEA) Pte Ltd.
- Meet the expectations of our suppliers by achieving high CSI and DQP ratings.
- Operate the Service Department in an efficient and economical manner while maintaining high customer service standards.
- Provide a safe and stable work environment for all service staff through the creation and monitoring of Service SOPs.
- Trade school training with certification in at least one of the following disciplines: Diesel Mechanics, Electrics (AC & DC), Refrigeration/Air Conditioning, Shipyard Engineer.
- Experience in Sanlorenzo, Bluegame, Swan, Fairline, and Axopar is an advantage.
- Broad understanding of modern pleasure vessel systems, including mechanical and electrical systems, fresh, grey, and black water systems, air conditioning and refrigeration systems, hydraulics, etc.
- Excellent written and spoken English skills, including the ability to read and understand service manuals and wiring diagrams.
- Proficient in MS Office applications with excellent computer and internet skills.
- At least five (5) years of experience in customer service, preferably in the marine industry.
- At least three (3) years of experience in a managerial position with exceptional organizational and supervisory ability.
- Leadership ability to coach team members on technical issues and deliver reliable technical assessments.
- Culturally sensitive to local conditions and able to maintain good relationships with clients, fellow staff, and contractors.
- Engaging and confident interpersonal and communication skills with people at all levels.
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