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AMS Manager

3 months ago

Singapore Deloitte SEA Full time


Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now

Work you’ll do

  • Take accountability for delivery of engagements (3-5 engagements) for SAP/SuccessFactors within plan, and meeting or exceeding promised outcome for clients
  • Lead and support business development through solution content
  • Provide subject matter expertise in area of focus, and in specific industries 
  • Manage all financials related to the client engagements and ensure it is accurately and timely updated. Able to manage all queries related to financials independently and work on discrepancies (if any) immediately and effectively
  • Assist in client contract management and ensure all policies and scope is understood and adhered to by all relevant team members for a particular engagement
  • Overall responsible for the SLA Governance and Status Reporting. 
  • Able to monitor workload of team and where needed make necessary decisions to ensure quality and on-time delivery for the clients.
  • Mentor and guide team members in helping them attain expected standards of excellence
  • Act as the ambassador and work closely with all necessary parties involved to ensure successful implementation of the support practice in Deloitte SEA. This includes spreading the understanding of service and its value realization to internal and external stakeholders.
  • Drive and embed any Continuous Improvement initiatives and Best Practices on top of existing workload 
  • Fully comply with and adhere to all the standard SAP process & procedures that are developed.
  • In leading teams to deliver impact to clients through the project, you’ll: 
    • Employ a business-oriented mindset and use data-driven solutions to drive transformation agenda and achieve results
    • Leverage expertise in a functional domain to enable client’s strategic agenda
    • Consider opportunities and threats related to end-user adoption when developing recommendations



Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers across our Firm are expected to:

 

  • Develop diverse, high-performing people and teams through new and meaningful development opportunities.
  • Collaborate effectively to build productive relationships and networks.
  • Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
  • Align your team to key objectives as well as set clear priorities and direction.
  • Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
  • Influence stakeholders, teams, and individuals positively – leading by example and providing equal opportunities for our people to grow, develop and succeed.
  • Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
  • Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
  • Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.

 

What we are looking for

 

  • Bachelor degree in any relevant discipline. 
  • Have atleast 10-15 years’ experience working in a multi-cultural environment and with experience supporting SAP/AMS and managing teams. 
  • Service Management background with ITIL 3.0 is an added advantage
  • Broad understanding and appreciation of emerging business and technology paradigms
  • Sound understanding of business process, industry nuances and leading practices in area of focus
  • Demonstrated ability to engage client stakeholders on a range of issues
  • A self-motivated individual with ability to chart his/ her route to success
  • Ability to provide situational leadership to engagement teams, and coaching/ mentorship to team members.
  • Value driven, inclusive individual committed to client service excellence 
  • Appreciation of digital enterprise and emerging technologies
  • Sound business acumen, teamwork and leadership qualities
  • Good spoken English. Ability to speak other languages will be an added advantage. Example, Mandarin, Bahasa Malaysia/Indonesia, Thai, Japanese, etc
  • Demonstrated success in multi-cultural work environment. 
  • Willing to work based on Client’s business work days and office hours (and when required, additional hours for critical/high incidents)
  • Ability to travel if required, i.e. to be placed at Client’s site for the project.


Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Deloitte Recruiters via firm’s business contact number or business email address.