Ecommerce Manager Position with Sales and Merchandising Responsibilities
2 weeks ago
The CHRIS HUNTER PTE. LTD. is seeking an Ecommerce Manager to join its team in Orchard, Singapore. As a key member of the sales and merchandising department, you will be responsible for driving sales growth, managing staff, and delivering exceptional customer service.
Sales Growth and Profit TargetsYou will lead and motivate sales staff and promoters to achieve sales, profit, and stock targets. Ensure that sales area, fitting rooms, stock rooms, showcases, and fixtures are always clean and tidy. Conduct on-the-job training and coach staff on service etiquette, selling techniques, merchandise knowledge, grooming standards, and POS training.
Merchandising and Market ResearchPlan and control open-to-buy budget through constant review of stock level, stock assortment, delivery schedule, and identification of fast-selling and dead stocks. Assist in the implementation of merchandising plans and strategies to maximize sales and minimize losses. Forecast and analyze fashion and demand trends, recommend new merchandise mix and suppliers.
Staff Management and Customer ServiceYou will ensure that all staff and promoters provide the highest level of service to customers, adhere to company policies, rules, and regulations, behave according to business etiquette and standards set by the company, and are properly dressed and groomed. Handle and resolve customers' enquiries and complaints expeditiously. Develop regular customers, update and maintain their records, know them by their names and their shopping interests, research customers' profiles, and obtain their feedback.
BenefitsThe successful candidate will receive a competitive salary of SGD $8,000 - $10,000 per month, depending on experience. Benefits include basic + AWS + VB.
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