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Administrative Operations Manager
2 weeks ago
We are seeking a detail-oriented and proactive Administrative Operations Manager to oversee the day-to-day activities of order fulfillment, accounts receivable, and administrative operations.
This role is responsible for ensuring tasks are completed accurately, efficiently, and in compliance with established procedures. As a manager, you will provide guidance, support, and mentorship to team members while collaborating with cross-functional teams to drive operational excellence.
Key Responsibilities:
- Team Leadership & Process Oversight: Provide guidance, support, and mentorship to team members, ensuring timely and accurate task completion. Identify and implement process improvements to enhance efficiency in billing, inventory, and payment workflows. Assist in training and onboarding new team members to ensure consistency in operations.
- Order Fulfilment & Billing Management: Involve in the preparation and processing of invoices and delivery orders, ensuring accuracy and compliance with company policies. Coordinate with the logistics department to ensure timely and accurate customer order fulfilment. Verify and reconcile documents, invoices, and stock records for accuracy before submission or filing.
- Accounts Receivable & Collections: Ensure timely and accurate recording of payments in the system and assist with reconciling payments. Monitor outstanding invoices, follow up on overdue payments, and support collections as needed. Investigate and resolve billing discrepancies, working closely with internal teams and customers.
- Inventory & Data Management: Maintain and monitor inventory levels, ensuring accurate stock recording and tracking in the system. Perform data entry and record-keeping, ensuring all information is updated and maintained correctly in relevant systems.
- Reporting & Administrative Support: Generate and provide reports on invoices, payments, and inventory levels, offering regular updates to management. Assist with ad hoc tasks and cross-departmental support as required to ensure smooth operational flow.
Requirements:
- Degree in Accounting, Business Administration, Finance, or a related field.
- 3+ years of experience in accounts receivable, order fulfillment, or administrative operations, with at least 1 year in a supervisory/lead role.
- Proficiency in accounting software and ERP systems.
- Strong attention to detail, analytical, and problem-solving skills.
- Excellent leadership, communication, and team management abilities.
