Strategic CRM Business Solutions Specialist

2 days ago


Singapore beBeeExpert Full time $90,000 - $120,000
Job Description

We are seeking a skilled and strategic CRM expert to lead the design, implementation, and optimization of CRM solutions that drive business success. The ideal candidate will possess strong expertise in CRM platforms, business process mapping, and stakeholder management.

Key Responsibilities:
  • Assess business needs and translate them into CRM system requirements.
  • Advise on CRM best practices, workflows, and process improvements.
  • Lead CRM system implementation, customization, and configuration.
  • Collaborate with stakeholders across sales, marketing, and customer service to streamline processes.
  • Conduct data migration, cleansing, and integration with other business systems.
  • Develop and deliver user training, documentation, and ongoing support.
  • Monitor system performance and provide insights/recommendations for optimization.
  • Ensure CRM solutions comply with data privacy and security regulations.
Required Skills and Qualifications:CRM Expertise:
  • Strong knowledge of Customer Service, Sales, and Customer Insights modules.
  • Hands-on experience in configuration and customization of D365 applications.
  • Participation in at least 2 full project cycles involving D365 implementations.
Power Platform Expertise:
  • Proficiency in Power Automate, Power Pages, and Power Apps.
  • Hands-on experience in configuration and customization of Power Platform components.
  • Participation in at least 2 full project cycles involving Power Platform solutions.
Support Experience:
  • Minimum of 3 years' support experience for both D365 applications and Power Platform applications.


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