Business Systems and Technical Lead Analyst
3 days ago
We are seeking a Technical Business Systems Analyst to lead our CXM systems team. As a Technical Business Systems Analyst, you will be responsible for the functional and technical design of our Customer Experience Management systems, working closely with IT professionals and vendors to build and enhance application systems. You will also collaborate with business units and vendors to solicit and validate requirements, and manage external service providers and vendors to ensure project timelines are met.
Main Responsibilities:
- Develop and implement technical designs for CXM systems.
- Work with cross-functional teams to build and enhance application systems.
- Collaborate with business units and vendors to solicit and validate requirements.
- Manage external service providers and vendors to ensure project timelines are met.
Requirements:
To succeed in this role, you will need:
- A degree in Computer Science, Information Technology, or Software Engineering.
- At least 7-10 years' experience in a Technical Functional Business Analyst Role.
- Experience with implementation or application maintenance for bespoke IT application systems.
- Proficient in development platforms/frameworks/tooling such as Java, .NET Core, Springboot, Kubernetes, Jenkins, and OpenSearch.
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