Technical Business Systems Analyst Lead
5 days ago
CXM Systems Technical Leadership
We are seeking an experienced Technical Business Systems Analyst to lead our CXM systems team. In this role, you will be responsible for the functional and technical design of our Customer Experience Management systems.
Key Responsibilities:
- Lead the technical design and development of CXM systems.
- Work with IT professionals and vendors to build and enhance application systems.
- Collaborate with business units and vendors to solicit and validate requirements.
- Manage external service providers and vendors to ensure project timelines are met.
- Establish and maintain excellent business relationships with stakeholders and vendors.
Requirements:
To succeed in this role, you will need:
- A degree in Computer Science, Information Technology, or Software Engineering.
- At least 7-10 years' experience in a Technical Functional Business Analyst Role.
- Experience with implementation or application maintenance for bespoke IT application systems.
- Proficient in development platforms/frameworks/tooling such as Java, .NET Core, Springboot, Kubernetes, Jenkins, and OpenSearch.
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