
Food and Beverage Operations Manager
1 week ago
We are seeking a skilled culinary professional to join our team as a Food and Beverage Supervisor.
The successful candidate will play a pivotal role in embedding and strengthening our brand's service and quality standards, while establishing relevant protocols.
Key Responsibilities- Operational Oversight
- Ensure seamless opening, operating, and closing procedures
- Efficiently process orders through the Point-of-Sale system when managing food and beverage orders
- Implement plans to improve and standardize all aspects of operations
- Delegate Tasks
- Delegate duties and responsibilities to servers and captains effectively
- Ensure that all staff adhere to established company procedures
- Customer Service Excellence
- Communicate politely and effectively with the culinary team
- Provide exceptional guest experiences in a consistent, professional, and positive attitude
- Monitor the quality and quantity of all food and beverage items served
- Financial Transactions
- Accurately process bills, check them thoroughly before presenting to guests, and accept payment
- Team Briefings
- Conduct regular briefings with staff for each shift to review occupancy forecasts, reservations, special attention, complaints, problematic issues, and other essential details
- Degree in Food and Beverage Management or a related field
- 3-5 years' experience in hospitality, food, and beverage management
- Ability to work under pressure and in a fast-paced environment
- Strong organizational and time management skills
- Attention to detail and a commitment to high-quality customer service
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