Senior Anti-Fraud Specialist
10 hours ago
**Job Summary**
Singtel is committed to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, make meaningful Impact, and Grow both personally and professionally.
We are seeking a highly skilled Fraud Specialist to join our team. In this role, you will be responsible for identifying suspicious transactions and high-risk calls patterns, analysing data to identify potential fraudulent activity, and liaising with internal departments on customer requests and disputes.
This is a 1-year direct contract position that offers the opportunity to grow your career in a dynamic and inclusive work environment.
**Key Responsibilities:**
- Perform analysis on customer profile, service applications, and usages to identify suspicious transactions and high-risk calls patterns.
- Analyse data to identify patterns that indicate potential fraudulent activity.
- Contact customers for authentication and highlighting of charges, etc.
- Provide accurate product information to customers during verification.
- Liaise with internal departments on customer's requests and/or disputes.
- Liaise and negotiate with internal and external parties on resolving fraud cases and reporting the case to the Police if required.
- Conduct interviews for fraud investigation purposes.
- Responsible for suspending and resuming services.
- Generate letters and interim bills.
- Attend to queries from internal staff.
- Liaise with external units and roaming partners.
- Perform basic administrative work and follow up on ad-hoc system extractions.
- Prepare internal memoranda.
- Prepare PowerPoint slides for presentation on fraud cases.
**Requirements:**
- O Level / Diploma Holder
- At least 1-2 years of working experience
- Proficient in Microsoft Excel (VLOOKUP, formulas) and Word
- Good written and verbal communication skills
- Good team player and able to work independently
- Comfortable over the phone and facing customers
- Able to work on weekend and Public Holiday on scheduled roster
**Compensation and Benefits:
The estimated salary range for this role is SGD $50,000 - SGD $70,000 per annum, depending on experience. In addition to a competitive salary, we offer a full suite of health and wellness benefits, ongoing training and development programs, and internal mobility opportunities.
**What We Offer:**
- A safe and healthy work environment
- Ongoing training and development programs
- Internal mobility opportunities
SGD $60,000 per year.
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