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2 weeks ago
Key Role:
The Enrolment Support Specialist plays a vital part in delivering exceptional services to students and customers, managing enrolment procedures, and handling administrative tasks.
- Serve as the primary point of contact for students and customers, providing support and assistance at the frontline counter.
- Collect fees, verify contracts, and manage enrolment procedures for all entities with accuracy and efficiency.
- Process sales transactions for study materials accurately and efficiently.
- Respond to phone enquiries, manage courier-related tasks, and perform other assigned administrative duties.
Required Skills and Qualifications:
- Degree or A Level qualification required; O Level with 2 years of customer service experience may be considered.
Work Experience:
- Minimum 2 years of customer service or front-line experience preferred.
Knowledge and Competencies:
- Strong customer service skills, including effective conflict resolution.
- Excellent communication skills for telephone and face-to-face interactions.
- In-depth knowledge of student policies and enrolment processes.
- Ability to multitask and maintain accuracy in administrative tasks.
Benefits and Work Arrangements:
- Working Hours: Monday to Friday, 11am to 8pm & Saturday, 9am to 3pm (Roster basis)
- On-site work arrangement
- Location: Wilkie Edge
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