Customer Experience Coordinator

2 days ago


Singapore RSM STONE FOREST ACCOUNTSERVE PTE. LTD. Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Community Associate at RSM STONE FOREST ACCOUNTSERVE PTE. LTD.

About the Role

This is an exciting opportunity to work in a fast-paced environment, providing exceptional customer service and support to our members and guests.

Key Responsibilities
  • Manage multiple tasks simultaneously while ensuring excellent customer service.
  • Process, sort, and organize mail efficiently.
  • Locate and issue post via the regional system upon request.
  • Maintain a clean and organized mailroom.
  • Return unidentified mail and former member mail after 30 days.
  • Evaluate courier parcels for correct details before pick-ups.
  • Investigate, escalate, and resolve 'lost' packages efficiently.
  • Explain IWG policies and procedures regarding mail and mailroom operations.
  • Track, audit, and manage keys collected and distributed.
  • Order new keycard stock as needed.
  • Collect keys and key cards upon member move-out.
  • Provide guidance on Emergency Equipment usage and location.
  • Support automated coffee machine maintenance for guests and members.
  • Ensure building-specific operational requirements are met for events.
  • Contribute to event planning by suggesting innovative ideas.
  • Anticipate and meet member and guest needs proactively using relevant information.
  • Update building-specific forms, including PTW, event requests, meeting room requests, etc.
  • Maintain a clean and organized front desk area.
  • Notify members of food deliveries and couriers.
  • Respond to inquiries from members and guests about building policies, procedures, and community etiquette.
Requirements
  • Excellent communication skills with the ability to build strong relationships and empathize with customers' needs.
  • Proactive problem-solving skills with a positive attitude.
  • Adaptability and enthusiasm in fast-changing situations.
  • Confidence in using Microsoft Office and other basic IT applications.
Estimated Salary: SGD $45,000 - SGD $60,000 per annum

Depending on experience and qualifications.



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