Operational Support Specialist

2 days ago


Singapore WINCARD PTE. LTD. Full time

We are seeking an Operational Support Specialist to join our team at WINCARD PTE. LTD.

About the Role

The successful candidate will be responsible for providing operational support in various aspects of our business, including financial entry management, printer and IT equipment maintenance, customer inquiry support, daily operations assistance, and monthly stock take.

Key Responsibilities
  • Financial Entry Management:
    • Update and maintain accurate financial entries from QuickBooks into local inventory and accounting systems.
    • Perform timely reconciliation and ensure proper organization of financial records.
  • Printer and IT Equipment Maintenance:
    • Troubleshoot and conduct basic repairs on company printers and IT equipment.
    • Support regular maintenance schedules to reduce equipment downtime and optimize performance.
  • Customer Inquiry Support:
    • Respond promptly and professionally to customer inquiries received via the website or email.
    • Address customer questions, route requests to relevant departments, and follow up to ensure satisfaction.
  • Daily Operations Assistance:
    • Assist in packing, organizing, and preparing goods for shipment or delivery.
    • Handle products safely and efficiently to maintain quality standards.
  • Monthly Stock Take:
    • Participate in monthly inventory counts to verify stock levels and identify discrepancies.
    • Help organize and maintain accurate stock records to support inventory management.
Requirements
  • Bachelor's degree in a related field (e.g., Business Administration, Finance).
  • Basic knowledge of QuickBooks or similar accounting software.
  • Ability to troubleshoot and perform minor repairs on printers and IT equipment.
  • Strong attention to detail and excellent organizational skills.
  • Effective communication skills for customer service support.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Physical ability to lift and pack goods as needed.
Preferred Qualifications
  • Previous experience in operations, customer support, or IT assistance.
  • Familiarity with inventory management processes.

We offer a competitive salary of SGD $40,000 - $50,000 per annum, commensurate with experience, along with opportunities for professional growth and development.

Please note that the salary range is an estimate based on industry standards and may vary depending on individual qualifications and experience.



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