IT Service Delivery Manager
6 days ago
We are seeking a highly skilled IT Service Delivery Manager to join our team at ST Engineering Urban Solutions Ltd. This is a challenging role that requires strong leadership, technical expertise, and excellent communication skills.
Key Responsibilities:
- Lead the delivery of infrastructure services across various environments, including AWS, On-prem, VMware, and hyper-converge technology.
- Manage daily operations, including incident management, service requests, change control, and problem resolution.
- Contribute to project and transition plans, schedules, budgets, resource allocation, and risk management strategies.
- Spearhead the creation of overall ITSM processes and IT Service Desk setup, utilizing the ITIL framework to enhance service efficiency.
- Collaborate with cybersecurity teams to monitor and maintain security controls, addressing any vulnerabilities proactively.
Requirements:
- Diploma and above in IT/Software/Engineering fields.
- Minimum 12 years of experience in IT service delivery management, project and program management, resource and vendor management, client and stakeholder management, problem and incident management.
- ITIL 3 & 4 certified.
- Strong knowledge of networks, servers, virtualization, and cloud technologies.
- Experience with monitoring tools, ITSM platforms, and disaster recovery planning.
Compensation Package:
We offer an attractive salary range of SGD 120,000 - SGD 180,000 per annum, depending on experience, as well as additional benefits such as medical insurance, retirement plan, and paid time off.
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