Digital Innovation Strategist
2 months ago
About Singtel
Singtel is a leading telecommunications company dedicated to empowering every generation through innovative solutions and services.
Job Summary
We are seeking a highly skilled Digital Innovation Specialist to join our team. As a key player in our journey towards enhancing organisational growth and staying ahead in a competitive landscape, you will be responsible for driving operational efficiency by automating manual processes within Customer Success and beyond.
Key Responsibilities
- Drive Organisational Innovation
- Lead the identification and exploration of new opportunities across stakeholders, technologies, and processes that can bring significant value and a competitive advantage at the organisational level.
- Optimise Internal Operations
- Focus on enhancing internal operations by automating repetitive tasks, improving data analytics capabilities, and implementing efficient communication and collaboration tools.
- Collaborate closely with internal stakeholders to understand their needs and pain points, developing tailored solutions.
- Maintain strong relationships with external partners, vendors, and industry experts to stay updated on the latest innovations.
- Cultivate a Culture of Innovation
- Promote a culture of creativity, risk-taking, and collaboration across departments, fostering an environment conducive to continuous improvement and breakthrough ideas.
- Project Analysis and Reporting
- Provide regular updates and reports to management on project progress, including the quantifiable hours saved through implemented solutions.
- Prototyping and Testing
- Engage in rapid prototyping and testing of new ideas or solutions, using an iterative process to refine concepts before full-scale implementation.
Requirements
- Minimum Degree in Information Technology, Engineering, Business Analytics or related, or Diploma with min 5-8 years of experience in Sales/Care Operations, with a strong understanding of Sales and/or Care operations tools and systems.
- Proficient in automation tools, e.g. Microsoft Excel, Tableau, PowerBI, PowerAutomate, Python, and/or RPA tools.
- Good presentation, interpersonal and communication skills.
- Familiar with project management frameworks and practices.
- Knowledge of design thinking processes for innovation and problem-solving.
- Ability to perform in a fast-paced environment, independent and resourceful.
- Open to entry-level Degree graduates with relevant internship and/or project management experience.
What We Offer
- Flexible work arrangements.
- Full suite of health and wellness benefits.
- Ongoing training and development programs.
- Internal mobility opportunities.
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