Healthcare Operations Leader

Job Description:

We are seeking an experienced Healthcare Operations Leader to drive the full spectrum of clinical and program operations within our integrated medical sanctuary. As a core leader in our clinic operations team, you will play a mission-critical role in shaping and executing the operational strategy of our 38,000 sq ft facility.

The ideal candidate is a proactive, solutions-oriented leader who thrives in a fast-paced, multidisciplinary environment and brings a strong track record in operational leadership within healthcare settings. You will work closely with senior leadership to turn vision into action, while building high-performing teams and continuously elevating service standards in alignment with our core values of preventive, lifestyle-based, and patient-centric care.

• Operational Leadership: shape service delivery models and implement operational frameworks that drive excellence, innovation, and scalability; champion clinical governance, quality assurance, and continuous improvement across operational domains.">
• Cross-Functional Collaboration & Program Execution: connect clinical, hospitality, wellness, and facility teams to ensure cohesive, integrated service delivery; oversee the operational lifecycle of Shared Medical Appointments (SMA) and Shared Medical Group (SMG) with the Clinic Operations Executive; coordinate facilitators (physicians, dietitians, clinical psychologists, counsellors, health coaches, etc.) for smooth execution.">
• Program Implementation: lead the rollout of key programs, pilots, and cross-centre initiatives aligned with clinical objectives and timelines.">
• Excellence in Clinic Operations: manage daily operations to ensure patient flow, optimal resourcing, and a premium patient experience; ensure compliance with clinical SOPs, safety protocols, and regulatory requirements.">
• Service Experience & Patient Engagement: set the tone for an empathetic, attentive service culture; oversee the full patient journey across touchpoints and SMA/SMG programs; act as escalation point for service recovery and opportunities to enhance satisfaction and loyalty.">
• Governance, Compliance & Data Stewardship: ensure operations comply with internal SOPs, regulatory requirements, and statutory obligations; lead data handling and confidentiality practices for patient information.">
• Inventory, Procurement & Facility Leadership: manage inventory and accountability for medical supplies, medications, and consumables; oversee procurement workflows and vendor relationships; collaborate on capital expenditures and facility upgrades.">
• Team Leadership & Talent Development: lead, mentor, and inspire ground operations and service teams; conduct daily briefings and align on operational goals; address performance challenges and manage escalations with HR and senior leadership.">
• Performance Monitoring & Continuous Improvement: track KPIs (e.g., SMA/SMG attendance, patient engagement, feedback scores, documentation compliance); translate operational data into actionable insights; drive innovation and pilot process improvements with measurable outcomes.">

• Bachelor's degree in Healthcare Administration, Business Management, or related field.">
• Minimum 6 to 8 years of progressive experience in healthcare operations, with at least 4 years in a leadership or managerial capacity.">
• Visionary operator with a proven ability to lead high-performing teams and scale healthcare services.">
• Deep understanding of healthcare workflows, operational best practices, and regulatory frameworks.">
• Strong communication, conflict resolution, and stakeholder management skills.">
• Data-savvy with the ability to translate metrics into strategy.">
• Calm under pressure, highly adaptable, and willing to lead from the front.">
• Problem-solving mindset with proactive issue anticipation.">
• Willingness to learn and adapt to ongoing education in lifestyle medicine, personalised medicine, and innovation.">
• Passion and interest for preventive healthcare, lifestyle medicine, and longevity medicine are highly desirable.">

This is a career-defining opportunity to shape the future of healthcare operations while working alongside world-class clinicians and professionals. You will contribute to initiatives that directly extend human healthspan and help position our organisation as a global hub for longevity innovation.

You will be part of a dynamic team and co-create tomorrow's healthcare solutions.