Support Officer

2 days ago

Singapore beBeeCustomerService Full time $2,500 - $4,000
Job Title: Customer Service Representative

We are seeking a highly skilled and motivated Customer Service Representative to join our team. The ideal candidate will provide exceptional customer service and administrative support in donor relations.

  • Key Responsibilities:
  • Provide front-desk assistance to walk-in visitors and donors, ensuring a welcoming and professional experience.
  • Manage and respond to phone and email inquiries professionally and promptly, resolving issues efficiently.
  • Oversee donation processes, ensuring proper handling and documentation of all transactions.
  • Perform cashiering duties, handling cash, cheques, NETS, and credit card transactions with accuracy and attention to detail.
  • Maintain accurate donor records and generate reports as needed, providing valuable insights for future improvements.
  • Perform general administrative tasks, including data entry, filing, and record-keeping, ensuring seamless operations.
  • Track and manage inventory of adoption items, ensuring proper documentation and minimizing waste.
  • Prepare daily settlement reports for submission to the finance department, highlighting key financial metrics.
  • Audit cash register float, NETS cards, and other financial items in the front office, identifying areas for improvement.
Requirements:
  • Minimum Qualifications:
  • N Level or O Level and above; no prior experience required, training will be provided.
  • Candidates with relevant experience will be considered for the Executive role, offering opportunities for growth and development.
  • Proficient in computer skills and administrative tasks, with ability to adapt quickly to new systems.
  • Bilingual to communicate effectively with donors and stakeholders.
  • Knowledge of Han Yu Pin Yin is an advantage, enhancing language skills and cultural understanding.
  • Strong interpersonal and communication skills, with ability to build rapport with diverse individuals.
  • Willingness to work on weekends, Chinese New Year, Vesak Day, and public holidays, demonstrating flexibility and commitment.
  • Comfortable working in Chinatown and within a temple setting, embracing cultural diversity and complexity.
Working Environment:

The ideal candidate will thrive in a fast-paced environment with excellent opportunities for growth and development, fostering a culture of excellence and innovation.

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