ID Administrator
21 hours ago
The ID Administrator & Support Specialist plays a vital role at UARROW PTE. LTD., responsible for ensuring seamless operations of user IDs and applications.
Key Responsibilities:
- Create, delete, reset, and suspend user IDs with precision and speed to meet the needs of our customers.
- Maintain compliance with established workplace security protocols while working on customer premises.
- Provide timely and accurate daily reports to ensure transparency and accountability.
- Review and update documentation related to ID administration as required to guarantee accuracy and consistency.
- Collaborate with IT audit teams by providing necessary information and documentation in a timely manner to achieve high standards.
- Offer level 1 support and troubleshooting for issues related to user IDs.
- Perform tasks assigned by the line manager and remain contactable at all times to ensure smooth operation.
- Issue PIN mailers and respond to phone and email inquiries from users effectively.
- Address labelling, ID revalidation, and deviation remediation tasks in a timely and efficient manner.
- Ensure timely escalation to relevant support teams when necessary to resolve complex issues.
Required Skills and Qualifications:
User support
Troubleshooting
Microsoft Office skills
Microsoft Excel proficiency
Administration expertise
Security knowledge
Payroll management
Data entry skills
Accounting experience
Authorization practices
IT audit expertise
Windows operating system
Administrative support
Microsoft Word skills
Audit knowledge
Linux operating system
Benefits:
We offer a competitive salary of $45,000 - $60,000 per annum based on experience and qualifications.
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