Technical Application Specialist

2 weeks ago

Singapore beBeeCloudSupport Full time $40,000 - $80,000
Job Description

The Helpdesk Support Engineer will provide on-site technical support at clients premises for web-based applications and software. The role involves first-level troubleshooting, ticket management, and documentation. User guidance on application and software add-ins while escalating complex issues to higher level support when required.

Key Responsibilities:

  • Provide on-site support to end-users, addressing technical queries and issues related to the company's web-based applications and software.
  • Create and manage support tickets via JIRA, including acknowledging user requests (via email, Skype, Microsoft Teams or walk-in), assigning ticket numbers, and ensuring timely follow-up.
  • Guide and support agency helpdesk staff in the installation and configuration of Microsoft Word add-ins.
  • Document troubleshooting steps and resolutions for recurring or new issues to build a knowledge base for continuous improvement.
Required Skills & Qualifications

The ideal candidate should have:

  • 1–2 years of experience in IT support, cloud, or application support roles.
  • Exposure to cloud platforms like AWS, Azure, or GCP.
  • Understanding of 3-Tier architecture.
  • Understanding of XML, XSLT, etc.
  • Familiarity with microservices architecture and containerized applications (Docker/Kubernetes is a plus).
  • Experience with CI/CD pipelines and version control (Git, Visual SVN).
  • Knowledge of React.js, Node.js, and MongoDB or XML databases for application support and debugging.
  • Strong understanding of end-user support, ticketing systems (JIRA), and patch management.
  • Excellent problem-solving and communication skills for user interaction and documentation.
  • Strong knowledge of end-user support for web-based applications and Microsoft Office add-ins.
  • Good understanding of patch management for software.
  • Effective communication skills for supporting users and guiding agency helpdesk teams.
  • Strong documentation skills for creating troubleshooting and resolution guides.
  • Ability to work independently on-site while collaborating with remote L3/L4 support teams.
Qualifications

The candidate should possess:

  • Diploma in Computer Science, Information Technology, or related field.
  • 2–4 years of relevant IT development experience.
  • Experience with Microsoft Word add-ins and troubleshooting software integration.
  • Knowledge of ITIL practices is an advantage.
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