Advanced Robotics Technical Support Specialist

5 days ago


Singapore KABAM PTE. LTD. Full time

Job Description:

KABAM PTE. LTD. is seeking a skilled Advanced Robotics Technical Support Specialist to join our team.

About the Role:

This is an exciting opportunity for a highly motivated and experienced technical support professional to provide top-notch support to our customers.

Key Responsibilities:

  • Provide advanced technical support for robotic systems, including hardware, software, and firmware components.
  • Diagnose and resolve complex technical issues reported by customers, collaborating with the technical team to escalate and address problems.
  • Document and report recurring issues to the Technical team to support continuous improvement and product development.
  • Foster knowledge transfer sessions, training, and technical briefings to empower the Customer Success team in providing excellent support to customers.
  • Participate in testing and validation of new robotic systems and updates, providing critical feedback to ensure customer needs and experiences are addressed.
  • Maintain detailed records of technical issues, resolutions, and feedback from customers and the Customer Success team.
  • Develop and update technical documentation, user manuals, and support guides to assist the Customer Success team and customers in effectively utilizing robotic systems.

Requirements:

  • Bachelor's degree in Robotics, Electrical Engineering, Mechanical Engineering, Computer Science, or a related field.
  • 2+ years of experience in technical support
  • Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues.
  • Strong communication and interpersonal skills, with the ability to effectively bridge gaps between technical and non-technical teams.
  • This position may require occasional travel to customer sites.
  • Good English communication skills (verbal and written).

Compensation and Benefits:

The estimated annual salary for this role is $120,000 - $180,000 depending on location and experience.

We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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